Help
Frequently Asked Questions
Find answers to common queries below to enhance your experience with us. If you have any additional questions, feel free to reach out to our team.
Booking Process
Our booking process is simple and hassle-free. Choose your desired activity, select the date and time, and complete the payment online. You will receive a confirmation email with all the details for your adventure.
Safety Measures
We prioritize your safety during all activities. Our experienced guides and instructors ensure equipment is properly maintained, brief you on safety protocols, and provide assistance throughout the experience, making your adventure both thrilling and secure.
Cancellation Policy
Our cancellation policy allows for flexibility. If you need to cancel or reschedule your booking, kindly inform us at least 24 hours in advance to receive a full refund. For shorter notice cancellations, we offer credit for future bookings.